Privacy Policy
Privacy Policy – Lorden Vella Pty Ltd
Last updated: 10/12/2025
Commitment
Lorden Vella Pty Ltd ABN 15 641 071 098 (“Lorden Vella”, “we”, “us”, “our”) is committed to safeguarding personal privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy outlines how we collect, use, disclose, and protect personal information obtained through our commercial and residential construction operations, our website (lordenvella.com.au), and our dealings with clients, suppliers, contractors, and business partners.
Where allowed by law, we may rely on applicable exemptions when handling personal information.
Key Definitions
- APPs: Australian Privacy Principles under the Privacy Act.
- Personal information: Information or an opinion about an identifiable individual or someone who is reasonably identifiable.
Sensitive information: Includes health data, criminal history, racial or ethnic origin, and other categories defined in the Privacy Act. - Project management platform: Digital systems used by Lorden Vella to manage works and communication (e.g., Premier Construction Software, Buildpass, or other third-party tools), each with its own terms and privacy policy.
1. How We Collect Personal Information
- Contact us via our website, email, phone, or enquiry forms
- Request a quote or engage us for construction services
- Provide information during planning, site visits, or contract discussions
- Use our project management platforms or communication systems
- Participate in tendering, subcontracting, or supplier registration
- Apply for employment or subcontracting opportunities
- Complete surveys, feedback forms, or reviews
- Access our website, digital tools, or mobile applications
- Public sources
- Recruitment agencies
- Subcontractors, suppliers, consultants, or project partners
- Your employer (where relevant)
- Referees or professional contacts
- Clients or head contractors involved in a shared project
2. Types of Personal Information We Collect
- Name, address, email, and phone number
- Business name, ABN/ACN (for commercial clients or subcontractors)
- Identification details (e.g., driver licence, trade licences)
- Working With Children Check or industry-specific checks
- Insurance, safety, compliance, and induction information
- Employment history and pre-employment assessments (with consent)
- Billing, payment, and account details
- Project-related documents and correspondence
- Device and operating system information
- IP address
- Browser type
- Pages viewed and length of visit
- Cookie and tracking data
3. Purposes for Handling Personal Information
- Verify your identity or business details
- Provide commercial or residential construction services
- Manage projects using our project management platforms
- Communicate schedules, updates, and project documents
- Administer client, employee, and subcontractor contracts
- Facilitate payments, invoicing, and account management
- Meet Victorian building and OHS requirements
- Conduct tendering, procurement, and onboarding processes
- Improve our website, systems, and customer experience
- Meet legal, regulatory, and insurance obligations
- Manage internal business operations
4. Disclosure of Personal Information
- Subcontractors, suppliers, and service providers
- IT support providers and cloud-hosting services
- Architects, engineers, surveyors, or consultants engaged on your project
- External accountants, lawyers, and professional advisers
- Related business entities (if applicable)
- Insurers and insurance brokers
- Government bodies and regulators (e.g., councils, VBA, WorkSafe, Fair Work)
- Debt collection agencies, where necessary
- You provide consent, or
- The disclosure is authorised or required by law
5. Protection of Personal Information
We store personal information in secure physical files, internal systems, cloud-based platforms, and third-party hosting environments.- Password and user-access controls
- Encrypted storage where appropriate
- Secure server environments
- Staff training and confidentiality requirements
- Restricted access to sensitive information
6. Direct Marketing
We may use your contact information to send updates about our services, projects, or promotional activities.
You may opt out at any time by contacting office@lordenvella.com.au or using the unsubscribe options provided.
7. Cookies and Online Analytics
Our website uses cookies and similar technologies to improve functionality and analyse usage.- Monitor website performance
- Personalise user experience
- Support advertising or remarketing activities
You can manage or disable cookies through your browser settings.
8. Access and Correction
You may request access to, or correction of, the personal information we hold.
Contact us at:
Email: office@lordenvella.com.au
Phone: (03) 8751 7275
Address: Unit 3, 11-13 Lakewood Boulevard, Braeside VIC 3195
9. Resolving Privacy Concerns
Privacy Officer – Lorden Vella Pty Ltd
Email: office@lordenvella.com.au
Address: Unit 3, 11-13 Lakewood Boulevard, Braeside VIC 3195
We will respond within a reasonable period.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC):
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au
- Address: GPO Box 5218, Sydney NSW 2001
10. Changes to This Policy
We may update this Privacy Policy from time to time without notice. The latest version will always be available at lordenvella.com.au.